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Privacy Policy

Effective Date: June 12, 2025

At Red Academy we are committed to protecting the privacy of our users, including nurses and administrators accessing our online learning platform for Continuing Professional Development (CPD). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 and other applicable privacy laws.

1. Information We Collect

We collect the following types of personal information:

  • Account Information: Name (First Name, Last Name), email address, user type (e.g., Paid Account, Cancelled, Admin), registration date, and password (hashed and stored securely).
  • Course-Related Data: Learning needs, reflections, course progress, quiz results, certificate details (e.g., Certificate ID, Completion Date), and external CPD records (including dates).
  • Activity Data: Last login date, courses completed, CPD hours earned, and support ticket submissions (subject, message).
  • Educator Data: Titles, bios, and images provided by admins for course association.
  • Technical Data: IP address, browser type, and device information for analytics and troubleshooting.

This information is collected when you create an account, engage with courses, submit support tickets, or use the platform.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage your access to courses, certificates, and CPD tracking.
  • Process and store your learning needs, reflections, and external CPD records for audit purposes.
  • Communicate with you via notifications, announcements, or support responses.
  • Generate reports and diagnostics for admins to ensure compliance and support.
  • Improve the platform based on user activity and feedback.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Third parties under strict confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights, safety, or property.
  • Admins: For support and compliance purposes (e.g., diagnostic data, ticket details), with restricted access.

4. Data Security

We implement reasonable security measures (e.g., encrypted storage, secure APIs) to protect your information. However, no online system is entirely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your personal information for as long as your account is active or as needed for legal/compliance purposes (e.g., CPD audits). Inactive or cancelled accounts' data may be retained for 7 years (aligned with CPD cycles) before deletion, unless otherwise required by law.

6. Your Rights and Choices

You can:

  • Access, update, or delete your personal information via your account settings.
  • Request a copy of your data or restrict its use by contacting support.
  • Opt-out of non-essential communications (e.g., announcements) via your profile.

7. Cookies and Tracking

We use cookies to enhance your experience (e.g., session management). You can manage cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. We encourage you to review it regularly.

9. Contact Us

For questions or concerns, contact us at info@nursesandmidwivesacademy.com.au or via the "Contact Support" form.